The Best Free CRM Systems

Contents:

• 1. YouGile
• 2. Agile CRM
• 3. HubSpot CRM
• 4. "Aspro.Cloud"
• 5. "Bitrix 24"
• 6. Zadarma CRM
• 7. “Simple business”
• 8. Flowlu
• 9. "My Warehouse"
• How to choose the right CRM for a small business
• Frequently asked questions (FAQ) about free CRM

The article was prepared by Sergey Trubnikov, former editor-in-chief of the digital agency "Palindrom".

Small businesses often refuse to use CRM systems, since the high cost and complexity of setup make their implementation difficult. As a result, many entrepreneurs prefer to manage transactions using spreadsheets and interact with clients via instant messengers, social networks, and email. This can lead to wasted time and lack of efficiency. However, without process automation, small businesses risk missing out on growth opportunities and streamlining customer interactions. Therefore, it's important to consider available solutions that can simplify customer data management and increase productivity. Not all CRM systems require significant investment or complex integration skills. This article presents nine CRM systems with free plans, which I compared based on their functionality. When choosing, I focused on ease of use for small teams, ease of setup, and the availability of a basic set of features such as scheduling, contact management, communication, and analytics. These systems will help improve customer interactions and streamline workflows without additional costs. In this review, I will analyze the following CRM systems: YouGile, AgileCRM, HubSpot CRM, Aspro.Cloud, Bitrix 24, Zadarma CRM, Simple Business, Flowlu, and MoySklad. If you are interested in detailed information about any of these systems, use the link to quickly access the review. I'll also share recommendations for choosing a free CRM and answer popular questions to help you make an informed decision.

1. YouGile

YouGile is a convenient CRM system, developed specifically for small businesses, with an emphasis on optimizing the work of the sales department. YouGile implementation takes minimal time: in just 30 minutes, you can enter sales department data, invite employees, assign roles, and set up a sales funnel. With its intuitive interface and easy setup, YouGile allows you to quickly adapt to your business needs and improve your team's efficiency.

The free version provides users with access to the core features and capabilities that enable effective use of the product. It allows you to perform basic tasks, obtain information, and utilize essential tools. Access to some advanced features may be limited, but the core functionality remains available to all users. The free version is ideal for getting to know the product and its functionality, as well as for performing simple tasks without the need to purchase a paid subscription.

• create an unlimited number of funnels, deals and tasks for them;
• plan touches and subsequent interactions with the client;
• work with the client database - store, filter, add custom fields;
• analyze the conversion rate of transitions to the next stage of the deal;
• manage tasks in the task tracker and communicate in the corporate messenger;
• import deals from other CRMs;
• flexibly configure rights, roles and visibility of deals.

Payments for using the system. The system is provided free of charge for teams of 10 or fewer employees. With 11 or more users, the cost is 495 rubles per month for each additional employee.

The system does not include marketing and multi-channel analytics. This creates gaps in understanding the effectiveness of various promotion channels and makes it difficult to optimize marketing strategies. Without comprehensive data analysis, it is impossible to accurately assess which marketing efforts are producing the greatest returns and which require further refinement. Implementing multi-channel analytics will help collect and analyze data from various sources, enabling more informed decisions and improving overall marketing effectiveness.

The service is ideal for small teams seeking to maintain control over deals and related tasks. It provides a complete view of the sales funnel and simplifies work planning with a task tracker. The service's convenience lies in the ability to manage deals and communications in one place, which improves team efficiency and prevents the loss of important data.

2. Agile CRM

A foreign CRM system with an outdated interface, offering all the necessary functions for effective deal management. This system is easy to use and allows users to easily track and organize their transactions, making it suitable for businesses of all sizes. Despite its appearance, it includes essential tools for automating processes, analyzing data, and improving customer interactions. The free version offers the following features and capabilities. Users can use core tools that provide basic functionality, enabling them to perform key tasks without the need for a paid subscription. The free version also provides access to educational materials and resources to help them better understand and master the product. Additionally, users can participate in the community, receive support from other users, and share experiences. English: The free version is ideal for those who want to get acquainted with the product and its capabilities before making a purchasing decision.

• create a sales funnel and manage an unlimited number of transactions in it;
• store up to 1 thousand customer and counterparty contacts;
• create invoices, delivery notes and other documents without quantity limits;
• schedule meetings - useful for those who work offline, for example, in the real estate sector;
• create surveys, questionnaires and other forms of data collection using the designer;
• integrate CRM with email and send up to 5 thousand emails per month;
• view data on the dashboard - at what stages of the funnel the deals are, how many users opened the emails, how many employees completed the tasks, and so on.

Paid features that may be required include integration with telephony and call recording, expanding the database to store more contacts, using plugins and integration with external services. Priority phone support is also available instead of standard email support. These additional options start at $8.99 per user.

Russian language support and an intuitive interface are lacking, which may cause difficulties for inexperienced users when navigating the system. Improving language localization and simplifying the interface will help make the system more accessible and convenient for all users.

The product is suitable for teams of up to 10 people who want to systematize their deal-management process and regularly analyze the results of both the entire company and individual employees.

3. HubSpot CRM

HubSpot CRM is a cloud-based tool developed by an American company that is designed to manage marketing, sales and Customer service. This service allows companies to effectively organize their business processes, improve customer interactions, and optimize sales. With its functionality, HubSpot CRM helps users analyze data, automate routine tasks, and increase overall productivity. The free version offers the following features and capabilities. Users can use the platform's core tools and resources without paying. This allows them to familiarize themselves with the functionality and evaluate the benefits before deciding to upgrade to a paid version. The free version provides the opportunity to test key features, interact with the user community, and receive updates and support. Thus, it is a great start for beginners and those who want to test the platform before purchasing.

• set up a sales funnel, display it in Kanban mode and create an unlimited number of deals in it;
• integrate CRM with email and send up to 2 thousand emails per month (but each email will have the HubSpot logo at the end);
• create and customize dashboards with metrics to analyze team performance;
• create online forms - feedback blocks, questionnaires and surveys to collect customer data.

Payment for services and goods can include various aspects. First of all, this is the cost of the product or service itself, which can vary depending on the quality and brand. You may also need to pay taxes, fees, or additional services that may be associated with the purchase. Don't forget about possible transaction fees that may apply when using certain payment methods. Additionally, subscriptions or contracts may incur additional costs related to maintenance or renewal of services. It's important to consider all potential costs before making a purchase decision.

• removal of the HubSpot logo from all materials - letters, snippets, online forms and others;
• expansion of the document storage limit to 5 thousand units;
• any technical support;
• the ability to differentiate user rights, create working groups;
• the ability to use the catalog function and place up to 15 million products and services in it.

Price starts at 792 euros per month.

The system lacks Russian language and an intuitive interface, which makes it difficult to use. Users often encounter difficulties in navigation and understanding the functionality due to the language barrier and unclear controls. Improving localization and simplifying the interface will significantly increase the convenience and efficiency of working with the system.

This course is ideal for entrepreneurs and business owners who are actively involved in negotiations and closing deals. It will also be useful for marketing teams of small startups and companies looking to improve their negotiation and sales skills.

4. «Aspro.Cloud»

The Russian CRM system offers a limited set of free functions, which makes it suitable for organizations and Deal management. While the system provides a user-friendly interface for working with clients, it lacks analytical tools for in-depth data analysis. This solution is ideal for small companies that need a simple system for tracking deals without additional complexity.

The free version offers various features and capabilities that allow users to effectively utilize the platform. Users can enjoy the basic tools and resources needed to complete their tasks. The free version offers access to a limited set of features that provide essential functionality for beginners and those who want to test the platform before upgrading to a paid plan. This is an excellent opportunity to familiarize yourself with the interface and key capabilities and evaluate how well the platform meets your needs. Using the free version can be the first step to a deeper understanding of all the benefits that paid access offers.

• create one sales funnel and customize it to your processes;
• save up to 1 thousand customer contacts in the database;
• integrate the system with VK, Telegram, Viber, WhatsApp messengers;
• save customer data and transaction details in cards;
• store up to 5 GB of data.

Payment for services and goods:

When purchasing goods or services, buyers often face various costs. It is important to keep in mind that you always have to pay for quality service or a product. These can be both base prices and additional fees, which may include taxes, delivery, and maintenance. Before making a purchase, we recommend carefully reviewing all the terms and possible additional costs. This approach will help avoid unexpected expenses and provide a more transparent understanding of the final cost.

• for deal reports;
• additional sales funnels;
• a tool for developing web forms for collecting user data;
• integration with telephony, mail, Tilda and Jivo services;
• storage expansion up to 1 terabyte.

The cost of paid features starts at 2090 rubles per month. Four tariffs are available, each with its own limitations on the number of users, memory capacity, and available functions. The choice of tariff depends on your needs and the volume of work, which allows you to optimally use resources and budget.

The system lacks stability: it often freezes, especially when the user enters a large amount of data. This can negatively affect the user experience and lead to the loss of information. Improving system performance and eliminating freezing issues is important to ensure reliable operation and user satisfaction.

This tool is ideal for sales and marketing teams of up to five people, as well as for entrepreneurs and business owners who are actively involved in negotiations with clients.

5. «Bitrix 24»

One of the most popular CRM systems in Russia. The free version offers a wide range of features, enabling teams to work efficiently and manage processes.

The free version offers a variety of features and tools that enable users to effectively utilize the platform. You can perform basic operations, access a limited set of resources, and explore key capabilities. The free version is suitable for those who want to familiarize themselves with the functionality, test it, and determine how it meets their needs. Limited access to certain features may help you decide whether to upgrade to a paid plan that offers more extensive features and benefits.

• connect an unlimited number of users;
• create one common funnel, an unlimited number of deals and tasks, and assign responsibility;
• store up to 5 GB of data;
• place an unlimited number of products in catalogs and up to 100 on landing pages;
• collect all documents, correspondence, and customer contacts in deal cards;
• communicate in the "live feed" and chats;
• make audio and video calls, share files;
• set up custom fields;
• integrate CRM with instant messengers such as VK Messenger, Telegram, and others;
• set reminders about tasks: call a client, complete a task, go to a meeting and so on;
• edit text documents online.

What you'll pay for:

When choosing services or products, it's important to understand what exactly you'll be paying for. This may include the cost of the product itself, shipping costs, taxes, and potential additional fees. For example, when purchasing online, you may incur a processing fee or return shipping costs. It's important to carefully read the terms and conditions to avoid unexpected charges. It's also important to consider any hidden fees that may arise while using the service. By analyzing all these aspects, you will be able to approach your spending more consciously.

• for viewing a transaction report;
• integration with telephony and mail;
• the ability to create and send emails to clients;
• integration with the 1C system;
• setting up access rights for employees.

Paid versions start at 1990 rubles per month.

In the modern world, many people face a shortage of time, resources, and information. Often, people lack clarity of goals, motivation to achieve their plans, and support from others. This can manifest itself in various aspects of life, including career, personal relationships, and health. To overcome these obstacles, it is important to define your priorities and create a clear action plan. Support from friends and family also plays a key role in achieving success. Recognizing your needs and working to meet them will help improve your quality of life and increase your level of happiness. It is important to remember about constant development and the desire to gain new knowledge, which is the key to successfully overcoming any difficulties.

• intuitive interface - it is overloaded, it is difficult for users to understand the CRM on their own;
• simple implementation mechanism;
• support service - it is only available with paid plans.

The system is ideal for companies striving to create a unified ecosystem and have technical specialists on staff. This solution will ensure the integration of all processes and improve interaction between teams, which will lead to increased work efficiency and resource optimization.

6. Zadarma CRM

Free CRM system for small businesses, compatible with the Zadarma virtual PBX, offers convenient management tools Customer relationships. This integration allows you to effectively organize workflows, improve customer communication, and increase sales. Using our CRM, you can easily track customer interactions, manage deals, and analyze results. Zadarma provides reliable communication, making your work more productive and efficient. Try our free CRM system and optimize your business today.

The free version of the application provides basic features that allow users to effectively use the service. You can create an account, explore basic tools, and access limited content. Users can also interact with other community members, participate in discussions, and receive support through the FAQ. Additionally, the free version offers the opportunity to test some premium features for a limited time, allowing you to evaluate the benefits of paid access. This gives you a chance to understand how the service can help you achieve your personal or professional goals.

• register up to five employees;
• create one sales funnel and an unlimited number of deals in it;
• view a report on deals;
• view tasks in three formats - on a Kanban board, in a list or in a calendar;
• use telephony - CRM automatically integrates with PBX;
• save calls in deals automatically.

What you will need to pay for:

• for expanding storage. The free version allows you to store only 14 hours of call recordings;
• automatic speech recognition system;
• expansion of the incoming channel - in the free version, CRM only allows one call at a time.

Plans start at 18 euros per month. Each plan has its own employee limit, allowing you to choose the best option based on the size of your company.

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The need for additional elements may stem from several factors. First and foremost, consider the quality of the content. Ensure the information is relevant and aligns with the interests of your target audience. The second aspect is search engine optimization: using keywords, meta tags, and headings will help attract user attention and improve search engine visibility.

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Therefore, to improve content, it is necessary to focus on the quality of information, its relevance, as well as technical optimization of the text for search engines.

• fast technical support - requests are responded to within half an hour on average;
• stability - the CRM lags periodically.

The text is suitable for sales departments focused on active interaction with clients by phone. This approach allows you to effectively establish contact, identify client needs and offer them appropriate solutions. Using telephone calls helps increase sales and strengthen relationships with clients.

7. "Simple Business"

The CRM system from a Russian developer offers a free plan that does not limit the number of users. However, it's worth noting that this plan offers significantly reduced functionality compared to the paid versions.

The free version offers a variety of features and capabilities. Users can access basic tools and resources to help them complete tasks. The free version offers limited, but still significant, functionality, allowing you to get a feel for the service's capabilities. This is a great way to familiarize yourself with the interface and key features before deciding to upgrade to a paid plan. The free version is ideal for testing, learning, and completing simple tasks.

• build a sales funnel and create tasks (not deals) in it;
• store up to 200 customer contacts in the database;
• integrate CRM with the website;
• view sales reports.

Payments you will need to make:

• for expanding storage up to 30,000 MB — in the free version it only holds 200 MB of data;
• removing the limit on the number of tasks — with the free plan you can create no more than 50;
• end-to-end reports for business — what results advertising brings, how many users come from the website, and so on;
• accounting and inventory control tools.

The price for these functions starts at 2990 rubles per month.

The weak point of the system is Technical support. Requests are processed in the order they are received, with priority given to paid plan users. This creates additional inconvenience for free plan users. Furthermore, the system's outdated interface creates a negative user experience, as it looks outdated and hasn't been updated since the early 2000s. Improving technical support and updating the interface could significantly improve user satisfaction and the overall perception of the service.

This tool is ideal for freelancers and small outsourcing studios that handle up to 50 projects per month. At the end of each month, users can clear data, allowing for efficient resource management and freeing up space for new tasks. This solution helps optimize workflows and maintain high productivity.

8. Flowlu

The foreign cloud platform offers the functionality of a CRM system, providing users with a user-friendly interface and a wide range of capabilities even within the free plan. This platform is ideal for businesses looking to streamline customer management and improve operational efficiency.

The free version offers a variety of features and capabilities, allowing users to gain a basic understanding of the product's key benefits. You can use basic tools to complete tasks, have limited access to content or features, and interact with the user community. The free version is ideal for exploring the functionality and testing the product before committing to a paid subscription. Users can evaluate the main features and capabilities, and understand which of them are most useful for their needs.

• register two employees;
• create a sales funnel and an unlimited number of deals;
• display deals in Kanban mode or as a list;
• create web forms to collect user data;
• automatically issue invoices for orders;
• view deal reports;
• integrate the system with mail to automatically send emails to clients;
• store up to 1 GB of data;
• store up to 100 customer and counterparty contacts;
• install free add-ons, such as integration with Trello (its developer Atlassian left Russia, but the service can still be used) and Google cloud storage.

What services will you have to pay for:

• for expanding the storage up to 1 TB;
• no limit on the number of contacts and sales funnels;
• automatic checking and merging of duplicate deals;
• workflow automation;
• integration with 30 services, including Telegram, WhatsApp, Viber, Tilda, and Gmail.

Plans start at $39 per month.

The website does not offer Russian-language support or live customer support. Currently, only a chatbot and a FAQ section are available. This limits users who need real-time assistance in their native language.

The system is ideal for freelancers looking to streamline their work and effectively monitor deals. Startups can use it as a single platform for managing deals and analyzing sales funnel reports. It will also be useful for entrepreneurs and business owners who directly negotiate with clients, allowing them to better organize the process and increase the effectiveness of interactions.

9. «My Warehouse»

The online resource planning system (ERP) with integrated CRM allows you to effectively manage business processes. It supports synchronization with online stores and marketplaces such as Ozon, Avito, and Yandex Market. This functionality enables process automation, improves customer data management, and enhances business competitiveness. Using this system helps optimize inventory and improve customer service, which leads to increased sales and revenue growth.

The free version offers various features and capabilities. Users can create and edit content and access basic work tools. Furthermore, the free version allows a limited number of saves and publications, allowing users to familiarize themselves with the platform's core functionality. Users can use standard templates and customize them to suit their needs, simplifying the content creation process. The free version is suitable for those who want to try the platform before switching to a paid subscription, as well as for users who do not need advanced features.

• register up to five employees, up to three online stores and up to two offline retail outlets;
• save up to 100 customer and counterparty contacts;
• issue and store up to 100 documents in the system - invoices, delivery notes and other papers for working with orders;
• add up to 100 products and services to the online catalog;
• set tasks for employees;
• set up user roles and differentiate access to system functions;
• use some add-ons;
• view sales funnel reports.

List of services that you will need to pay for:

• for expanding storage - in the free version you can store only 50 MB;
• integration with telephony and mail;
• removing limits on the number of contacts, products in the catalog and issued documents;
• additional fields for data entry;
• enabling bonus program functions - with their help you can award points to users.

Plans start at 495 rubles per month. It is also possible to purchase individual functions that expand the capabilities of the plan. For example, you can connect an additional employee or use the automatic labeling service. The price of these additional services starts at 650 rubles per month for each.

In this section, we will consider the main aspects that can be improved or added to achieve the desired result. First of all, it is important to pay attention to the quality of the content. Make sure that the information is relevant, useful and meets the interests of your target audience. It is also worth optimizing the text for the keywords that are most relevant to your topic.

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By following these guidelines, you can significantly improve the quality of your text and make it more appealing to users and search engines.

• a clear funnel in the form of a Kanban board, through which deals can be moved;
• a modern interface - it is currently outdated and overloaded;
• the speed of technical support. Employees respond for half an hour or more - for stores, such a time lag can be critical and lead to losses.

The text is suitable for service providers, manufacturers with a limited product range, as well as for owners of small stores with up to 100 products. This market segment requires effective solutions for inventory management and optimization of sales processes, which allows them to focus on the quality of customer service and increasing competitiveness.

How to choose the right CRM for a small business

Choosing a CRM system can be made easier by following a step-by-step approach. It is important to consider the key stages of this process. First, define your business needs and goals to understand which CRM features will be most important for your company. Then, research available solutions, paying attention to user reviews and ratings. Compare the functionality, cost, and user interface of different systems. Then, conduct a demo of your chosen solutions to evaluate their usability. Don't forget to consider the possibility of integration with other tools you already use. By completing all these steps, you will be able to make an informed choice of a CRM that will meet your business needs and facilitate its growth.

Identify the key tasks your CRM system should solve. Create a detailed list of your expectations. For example, you may need a cloud-based solution that supports up to 10 registered users and the ability to create an unlimited number of deals. It is important that the system supports customer database management, the collection of requests from messengers, and the provision of analytical reports. Choosing the right CRM will help optimize business processes and improve customer interactions.

This approach allows you to quickly eliminate inappropriate solutions and prevent situations where functionality is insufficient or, conversely, excessive capabilities are not used. This facilitates a more effective selection of solutions that meet user needs.

Consider various CRM system options. First of all, pay attention to CRMs with free plans. Often, the functionality of such systems is sufficient to meet the needs of small businesses.

Check the usability of the CRM system. It is important that the interface is intuitive, as this allows for quick setup and mastery of the system. This eliminates the need for lengthy employee training and saves company resources. For small teams, solutions that can be mastered in just an hour are suitable. Ease of use of CRM promotes work efficiency and improves internal communication. Choose a system that meets your business needs and provides easy access to all the necessary functions.

Evaluate the effectiveness of CRM technical support. Various issues may arise during system use, such as delays in loading requests, duplicate deal cards, and data loss. Slow support response times can negatively impact team productivity and lead to lost clients. It's important to choose a CRM with reliable and responsive technical support to minimize risks and ensure business continuity.

When evaluating a customer relationship management (CRM) system, it's important to consider scalability. As your business grows, you'll need to adapt pricing plans, enable additional modules, and integrate new channels, such as telephony, email, and employee performance monitoring tools. An effective CRM system should easily scale to meet your needs, providing flexibility and growth opportunities. This will not only optimize work processes but also maintain a high level of customer service at all stages of business development.

Frequently Asked Questions (FAQ) about Free CRM

Using a Free CRM for Business: Is It Worth Investing in Free Solutions?

Free CRM systems are becoming increasingly popular among entrepreneurs looking to optimize customer relationship management without significant financial outlay. While such solutions can offer basic features, it is important to understand their limitations and benefits.

Free CRMs can be a great start for small and medium-sized businesses that are just beginning their journey in organizing customer work. They provide the ability to track customer interactions, manage contacts, and automate some processes. This helps avoid confusion and improve team efficiency.

However, it is worth considering that free versions often have limited functionality. They may not support integration with other tools, such as marketing platforms or accounting systems. Additionally, the level of user support may be low, which can become a problem in critical situations.

For a business that plans to grow and develop, a free CRM can be a good temporary solution, but over time, a more powerful paid version may become necessary. At this stage, it is important to evaluate what features are necessary for effective work and how they can affect the company's overall performance.

In summary, free CRM systems can be useful for starting out, but for long-term success and scaling a business, it is worth considering upgrading to paid solutions with advanced features and support.

Free CRM systems can be an effective solution for small teams (up to 10 people), sole proprietors, and business owners who independently manage transactions and interact with clients. However, before choosing such a system, it is important to ensure that its functionality meets your requirements and objectives.

Choosing between a free and paid CRM system is an important step for a business. Free CRMs offer basic features that may be sufficient for small companies or startups. They typically have limited features and may not provide the support you need, but are a great way to get started.

On the other hand, paid CRM systems provide a wider range of features, such as marketing automation, integration with other tools, advanced analytics, and a high level of support. Paid options often provide greater flexibility and scalability, allowing you to tailor the system to your unique business needs.

When choosing a CRM, consider your company's size, budget, functional requirements, and growth prospects. If your business is actively growing, you may want to consider a paid solution that will help streamline processes and improve customer interactions. Free CRMs can be a good start, but in the long run, paid systems provide more benefits and opportunities for growth.

When choosing between a free and paid CRM system, consider your business goals, team size, and growth prospects. Free CRM versions are ideal for basic sales funnel, deal, and customer base management, as well as for small teams of up to ten people. If your company requires advanced functionality, integrations with other services, or the ability to handle a large number of employees, paid solutions may be more appropriate. Choosing the right CRM system will help streamline business processes and improve customer service efficiency. There are many alternatives to free CRM systems on the market. They offer a variety of features and tools that help manage customer relationships and optimize business processes. Some popular alternatives include paid CRMs such as HubSpot, Zoho CRM, and Salesforce. These platforms offer advanced capabilities for marketing automation, sales management, and data analytics. It's also worth considering lesser-known but effective solutions such as Pipedrive and Freshsales, which may be more affordable for smaller companies. Choosing the right CRM system depends on the specific needs of your business, budget, and desired level of functionality. When choosing a CRM, it's important to consider factors such as the user interface, integration with other tools, and level of technical support. The right CRM system can significantly improve customer service efficiency and overall business productivity.

There are many alternatives for managing customers and deals, but each has its limitations. Spreadsheet programs like Google Sheets and Excel are great for basic customer and deal tracking. However, they lack the ability to automate processes, build a sales funnel, or perform in-depth data analysis. Task trackers like Trello, Notion, and Asana allow you to organize deals on a Kanban board, but entering customer information, notes, and tasks requires manual labor, and reporting functionality is lacking. This makes them less effective for more complex sales management processes.

There are several open-source CRM systems, such as SuiteCRM and Odoo. These solutions offer users greater flexibility and do not require license fees. However, setting up and maintaining such systems can be complex and require the involvement of IT professionals. Choosing an open CRM can be beneficial for a business, but it's important to consider the need for technical support and potential staff training costs. Skillbox Media materials are valuable for entrepreneurs. They contain up-to-date information and practical advice that will help them grow their business. Using these resources, entrepreneurs can improve the efficiency of their projects, learn new skills, and adapt to changing market conditions. Where to purchase goods for sale on marketplaces How to open a sole proprietorship in 2025: a step-by-step guide Why management requires continuous learning: executives from Gazprom Neft, VK, Technonicol, and other companies answer Is the customer always right? We talk about consumer terrorism