Corporate Training

What's next for staff training? "Training won't die, it'll just become a rare beast"

Original in Russian: blog.skillbox.by
What's next for staff training? "Training won't die, it'll just become a rare beast"

Contents:

Artificial Intelligence Will Take Over the Market

Since the fall of 2022, the world will witness a new technical revolution, says Alexey. This era of change affects many areas, from technology to everyday life, and promises to transform familiar processes. The current time is characterized by the rapid development of innovation, which opens new horizons for business and society as a whole.

The emergence of ChatGPT and similar models is compared to the invention of the internal combustion engine or rocket engine, when the introduction of one technology triggers the development of many others. Alexey notes that over 700 generative models are currently publicly available for content creation in platforms such as ChatGPT and Midjourney. Dozens of new models are added daily, demonstrating the rapid growth and evolution of content generation technologies.

By the end of this year or early next, artificial intelligence is expected to be integrated into a variety of existing and new products. It is important to prepare for this process. One example of AI application could be a personal assistant in education. Instead of traditional e-learning courses, users will be able to interact with a bot, asking questions and receiving prompt answers. Alexey Korolkov emphasizes that such solutions will significantly simplify the learning process and make it more interactive and personalized.

The expert cites the example of automatic content generation, emphasizing the potential of artificial intelligence for creating tests based on uploaded text. Two years ago, such solutions were not available on the market, but they will become available in the near future. The first attempts are already being made, and although neural networks do not yet cope with tests at an ideal level, it is obvious that in the future their efficiency will increase significantly.

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Salman Khan, the founder and pioneer of online learning, shared his thoughts on ChatGPT. He believes that technologies like ChatGPT have the potential to significantly transform the educational process. Khan notes that artificial intelligence can provide students with access to information and resources that can enhance their understanding of the course material. He emphasizes the importance of integrating such technologies into learning, but also cautions against the possible risks associated with their use. Education must remain a priority, and it is important that technology serves as a complement to, not a replacement for, traditional teaching methods.

Mass recruitment and onboarding will become automated

Mass recruitment will gradually shift to automated systems. Processes such as initial interviews, pre-boarding, and registration for training or career counseling will most likely be performed by machines. According to Alexey Korolkov, this will lead to a decline in the importance of certain specializations in recruitment. However, recruiters focused on finding qualified personnel and attracting top specialists need not worry—their work will likely remain untouched by automation in the coming years. Automation of mass recruitment will not only transform the labor market but also open up new opportunities for professionals working in more specialized areas of recruitment.

One of the significant changes affecting HR and training specialists is the automation of onboarding processes. This innovation will positively impact onboarding, as Alexey notes, and make it more flexible and personalized. Currently, most companies use a uniform approach to employee onboarding, but in the future it will be possible to create individual onboarding plans that take into account the specifics of each profession. This will improve the quality of integration of new employees and increase their job satisfaction.

E-learning courses may become obsolete

While many discuss the impact of artificial intelligence on online courses and educational platforms, the head of Websoft suggests paying attention to a more important question: will these products and services remain relevant in the future? Will they be necessary for users and educational institutions?

Alexey Korolkov asks an important question about the future of learning portals and e-learning courses. He suggests that with the advent of personal consultants capable of quickly identifying errors in the automated 1C system and providing qualified answers to any questions, the need for e-learning courses may decrease. Consultants can not only explain but also demonstrate solutions, making training more effective and practical. In this environment, the question arises: how relevant will traditional forms of learning be? Learning portals expect significant changes in the near future. These changes will not be limited to simply adding ChatGPT to learning management systems (LMS), since, according to expert Alexey Korolkov, current portals lack the appropriate infrastructure for this. He is confident that significant transformations await us in the future, but the specific directions of these changes remain a subject of discussion and speculation. The evolution of learning platforms will require the implementation of new technologies and approaches that can improve the educational process and user interaction.

Companies will need learning hubs and new platforms

Alexey Korolkov emphasizes the importance of integrating multiple tools into a single ecosystem. Effective training of neural networks and models requires high-quality data, and it is impossible to simply "feed" them information collected from various sources. In this regard, a hub that can unite all learning activities is necessary. The speaker notes that it is currently difficult to determine exactly how this hub will be implemented, but its creation is a key step in optimizing learning processes.

In the near future, companies expect to transition to new platforms, which will likely differ significantly from traditional Learning Management Systems (LMS). One example is the Microsoft Viva service. Although this platform may not be as well known to Russian users, it is popular in the international market due to its functionality. Microsoft Viva brings together knowledge bases, courses, and a real-time personnel assessment system. The platform also integrates with Microsoft Teams, ensuring continuous collaboration between employees, management, and HR. The transition to such modern solutions can significantly improve the processes of training and personnel management in companies.

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Josh Bersin shared his insights on the new generation of corporate learning platforms. Recent years have seen significant advances in learning technologies, allowing companies to adapt their approaches to employee development. These modern platforms offer intuitive interfaces, personalized learning paths, and integration with other talent management systems.

In response to changes in the labor market and business needs, new corporate learning solutions are becoming more flexible and results-oriented. Companies can now use data analytics to monitor training effectiveness and optimize programs. This not only improves employee knowledge but also strengthens organizations' competitiveness.

Thus, the new generation of corporate training platforms opens up broad opportunities for growth and development for employers and employees, making them an indispensable tool in modern business.

Zero HR will gain momentum

The speaker asserts that in the coming years, HR will transition to a Zero HR model, in which the core work of HR specialists will become invisible to employees. Alexey cites the example of the "Gosuslugi" service, where most interactions with government agencies are conducted online, without human intervention or personal contact. This allows for significant process optimization and increased efficiency. The transition to such a model in HR can lead to faster and higher-quality resolution of HR issues and improve the overall employee experience.

The expert predicts that companies will soon transition to a self-service model, where onboarding, assessment, and training will become part of this system. This transformation will be achieved through the implementation of modern platforms capable of automating numerous processes within the organization. Automation will significantly simplify human resource management and increase work efficiency.

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Corporate training, consistent with the HR Zero model, is the optimal approach to improving the efficiency of employees and the organization as a whole. This model emphasizes minimizing costs and maximizing results, while ensuring the flexibility and adaptability of training programs. It is important that training is targeted to the specific needs of the business and employees, which contributes to their development and professional development. The application of HR Zero in corporate training allows companies to achieve high results by building a team of professionals ready for the challenges of the modern market.

Training will be exclusively digital

Face-to-face programs and trainings will remain relevant, but will become a rarity, according to the expert. This indicates the need to transform the entire educational sector. In the future, there will be no separate category of "e-learning specialists," since all training experts will be engaged in the development of digital courses.

"Digital learning specialists will become unnecessary, since in the future there will be nothing left but digital processes. "This doesn't mean training will disappear, it will simply become significantly less," notes Alexey Korolkov.

Internal training specialists need to constantly learn and adapt to changes in the digital environment to effectively perform their tasks. This includes mastering new tools and technologies. The speaker notes that those who currently use only one or two digital solutions will be forced to expand their skills and utilize many more tools in the future to succeed.

Talent Management Will Become a Key HR Task

Alexey Korolkov is confident that the need to constantly retrain employees in new skills is only part of the challenge companies will face. Identifying hidden talent among employees will be an important aspect. Tools that help quickly identify employee abilities that are not evident in their daily activities are already being actively used in the international market. One such tool is the talent marketplace. This approach allows for the efficient use of a company's internal resources and promotes increased productivity and innovation.

Reskilling, upskilling, and talent management require companies to implement and automate a full talent management cycle. Currently, discussions of these topics do not reflect reality: training is conducted in one place, individual development plans in another, and competency assessments are often not linked to previous stages. This is not always the case, but it is quite common. All aspects of talent management must be integrated to improve efficiency and achieve a company's strategic goals.

Employee Monitoring Will Be Enhanced

Hybrid work and remote employment have long been commonplace for most companies, and the trend towards hybrid work will continue to gain popularity. This creates a need for organizations to effectively monitor employees working outside the office. This also applies to temporary workers who are not part of the core team. In today's market, it is essential to monitor employee productivity and engagement to ensure high quality work and maintain team spirit. Companies must adapt their management approaches and implement monitoring tools to effectively manage both permanent and temporary employees.

Managing remote employees requires special attention and control. In the office, it is easy to notice if someone is spending time having coffee, but in a remote work environment, it is more difficult to identify an inactive employee. If their main job is limited to compiling just two reports a month, they may not notice for a year that they are not actually fulfilling their responsibilities. This may be due to burnout or lack of motivation. It is important to establish regular check-ins and maintain communication with the team to avoid such situations and ensure the effectiveness of each employee.

Neural networks provide effective monitoring and tracking of stress levels and help identify symptoms of burnout. The expert emphasizes that such tools will become even more widespread and will be vital for maintaining mental health. The use of neural networks in this area opens up new opportunities for the prevention and management of stress and burnout.

The Role of HRTech Will Grow

The speaker emphasizes that over time, HR technologies will play an increasingly important role. This will create a demand for specialists who can effectively interact with new technologies and possess the necessary skills. Currently, there is a shortage of such personnel on the market, and businesses do not always recognize this problem. However, as HR tools become more complex and important, the need for such specialists will grow, and they will become highly valued in the labor market.

Reading is an important aspect of our lives. It develops thinking, broadens horizons, and deepens our understanding of the world. It is important to choose high-quality sources of information to obtain relevant knowledge and useful recommendations. By paying attention to literature, articles, and other materials, we not only enrich our inner world but also become more informed and educated. Don't forget to regularly devote time to reading to maintain mental activity and develop your skills.

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